基于DANP-GCM模型的价值链视角下智能产品服务系统可持续性评价

Sustainability Evaluation of Smart Product-Service Systems from a Value Chain Perspective Based on a DANP-GCM model

摘要

为提升智能产品服务系统 (smart product service system, SPSS) 可持续性并协调多主体价值需求，提出一种面向价值链的集成评价模型。首先，通过解耦制造企业、服务提供商等核心主体的价值需求，构建“经济−社会−环境”三维可持续评价指标体系。其次，创新性地融合粗糙模糊 DEMATEL-ANP (DANP) 方法和灰色聚类模型 (grey clustering model, GCM)，有效处理指标交互关系及评价过程中的模糊不确定性。最后，以智能货运汽车 SPSS 可持续评价为例，验证该模型的有效性。研究结论表明，本文所提模型为参与 SPSS 的各主体提升可持续性效益提供了策略支持。

Abstract

To enhance the sustainability of smart product-service systems (SPSSs) and align the value demands of multiple stakeholders, this paper proposes an integrated evaluation model from a value chain perspective. First, a three-dimensional sustainability evaluation index system covering economic, social, and environmental aspects is established by disentangling the value demands of key stakeholders such as manufacturers and service providers. Second, a rough-fuzzy DEMATEL-ANP (DANP) method is integrated with a gray clustering model (GCM) to effectively deal with the indicator interactions and the fuzzy uncertainty in the evaluation process. Finally, the proposed model is validated through a case study on the sustainability evaluation of an SPSS for intelligent freight vehicles. Results show that the proposed model can provide strategic support for participating stakeholders in SPSSs to enhance their sustainability performance.

关键词

智能产品服务系统 (SPSS) / 价值链 / 可持续 / 决策试验与评价实验室−网络层次分析法 (DEMATEL-ANP) / 灰色聚类模型 (GCM)

Key words

smart product-service system (SPSS) / value chain / sustainability / DEMATEL-ANP model / gray clustering model

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基金资助

国家社会科学基金项目(24BGL101)

教育部人文社会科学研究项目(23YJC630140)