人-AI协同对企业高质量发展的影响——基于企业内部流程视角

The Impact of Human-AI Collaboration on High-Quality Development of Enterprises:From the Perspective of Internal Business Processes

摘要

为探究智能经济背景下,人工智能与人力资本形成的深度协同机制如何影响企业高质量发展.以2016—2024年沪深A股上市公司为样本,研究人-AI协同对企业高质量发展的影响及作用机制.实证结果显示,人-AI协同能够显著促进企业高质量发展.人-AI协同通过分工增效、关系拓维、创新扩散和价值共生等机制,优化内部流程进而推动企业高质量发展.当企业业务复杂度高、产品市场竞争激烈以及知识密集程度高时,人-AI协同对企业高质量发展的促进效果更为明显.研究揭示人-AI协同对企业高质量发展的效应与路径,对构建人-AI协同关系、推动企业高质量发展提供线索和依据.

Abstract

To explore how the deep collaborative mechanism between artificial intelligence and human capital influences the high-quality development of enterprises in the intelligent economy,this study uses A-share listed companies on the Shanghai and Shenzhen stock exchanges from 2016 to 2024 as the sample to examine the impact and mechanisms of human-AI collaboration on the high-quality development of enterprises.The empirical results show that human-AI collaboration can significantly promote the high-quality development of enterprises.From the perspective of internal business processes,human-AI collaboration promotes the high-quality development of enterprises through division of labor and efficiency enhancement,relationship expansion,innovation diffusion,and value symbiosis.When the business complexity of enterprises is high,the product market competition is fierce and the knowledge intensity is high,the promotion effect of human-AI collaboration on the high-quality development of enterprises is more obvious.This research reveals the effects and pathways of human-AI collaboration on the high-quality development of enterprises,and provides clues and a basis for promoting such development.

关键词

人-AI协同 / 人工智能(AI) / 人力资本 / 企业高质量发展

Key words

human-AI collaboration / artificial intelligence / human capital / high-quality development of enterprises

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基金资助

国家自然科学基金项目(72262022)