市场监管领域计量器具数字化检定流程优化与实践

Optimization and Practice of the Digital Calibration Process for Measurement Instruments in Market Regulation

摘要

针对市场监管领域计量器具检定流程中纸质流转依赖强、人工转录易错、任务状态不透明以及档案追溯效率低等问题，本文以A市市场监管局计量检定所为研究对象，分析传统检定流程运行模式与核心痛点，提出以统一业务平台、计量器具唯一标识、移动采集、电子证书和可信存证为核心的数字化检定流程优化方案。实践结果表明，数字化流程应用后，数据错误率由5.2%降至0.8%，平均检定周期由12 d缩短至3 d，数据溯源成功率由85.0%提升至99.5%，纸质档案调阅耗时由38 min缩短至5 min，电话催办占比由31.6%降至6.4%。研究表明，数字化检定流程能够有效提升强制检定业务的准确性、时效性和可追溯性，为市场监管计量业务转型提供可行路径。

Abstract

Addressing challenges in the metrological instrument verification process within market regulation—including excessive reliance on paper-based documentation, human transcription errors, lack of task transparency, and low archival traceability efficiency—this study examines the Metrological Verification Institute of City A’s Market Regulation Bureau. It analyzes traditional workflow models and key pain points, proposing a digital optimization framework centered on a unified business platform, unique instrument identifiers, mobile data collection, electronic certificates, and trusted evidence storage. Implementation results demonstrate that the digitalized process reduced data error rates from 5.2% to 0.8%, shortened average verification cycles from 12 days to 3 days, increased data traceability success rates from 85.0% to 99.5%, cut paper document retrieval time from 38 minutes to 5 minutes, and decreased telephone follow-up requests from 31.6% to 6.4%. The research confirms that digital verification processes significantly enhance the accuracy, efficiency, and traceability of mandatory calibration services, providing a viable pathway for transforming metrological operations in market regulation.

关键词

计量器具 / 数字化检定 / 市场监管 / 电子证书 / 数据追溯

Key words

measuring instruments / digital calibration / market supervision / electronic certificates / data traceability

参考文献

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