智慧社区中社会工作融合的张力与调适路径

Tensions and Adaptation Pathways for the Integration of Social Work in Smart Communities

摘要

智慧社区建设的深入推进，使得技术赋能与社会工作专业服务的融合日趋紧密，然而二者内在的逻辑差异也引发了深刻的伦理与实践张力。本文通过系统剖析智慧社区背景下社会工作服务面临的三大核心挑战：技术效率逻辑与人文价值理性的价值碰撞、社工从直接服务者向多元协调者的角色重构以及人机交互增多对专业关系的潜在冲击。针对这些挑战，本文构建了包含社区实践、专业教育、行业规范三个维度的系统性调适路径框架。研究认为，智慧社区中社会工作的未来发展，必须超越技术工具的浅层应用，通过主动的制度建设与价值引领，在驾驭技术红利的同时坚守其专业本质，最终构建一个可持续、负责任的科技向善服务生态。

Abstract

The ongoing advancement of smart community initiatives is fostering a closer integration between technology-enabled solutions and professional social work services. Nevertheless, the inherent divergences in their core logics have given rise to significant ethical and practical tensions. This paper provides a systematic analysis of three central challenges confronting social work practice within smart communities: the value conflict between the efficiency-driven logic of technology and the humanistic value rationality of social work, the role transition of social workers from direct service providers to multifaceted coordinators, and the potential impact of increased human-computer interaction on professional relationships. To address these challenges, this paper proposes a systematic adaptation framework comprising three dimensions: community practice, professional education, and industry standards. The study concludes that the future development of social work in smart communities must move beyond the superficial application of technological tools. Through proactive institutional development and value-based leadership, it is crucial to leverage the benefits of technology while safeguarding the profession’s fundamental essence, thereby ultimately constructing a sustainable and responsible service ecosystem that harnesses technology for social good.

关键词

智慧社区 / 社会工作 / 融合张力 / 调适路径

Key words

Smart Community / Social Work / Integration Tensions / Adaptation Pathways

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