技术赋能服务：智慧社区中社会工作的融入--以X市Y社区为例

Technology Empowerment in Social Services: Integrating Social Work in Smart Communities – A Case Study of Y Community, X City

摘要

随着智慧社区建设的深入推进，如何将技术应用与人文服务有效融合已成为关键议题。本研究以X市Y社区为个案，深入探究其智慧社区建设中社会工作服务的融合机制，Y社区通过构建需求识别-资源链接-居民参与的闭环，系统性地形成了从被动响应到主动发现、从碎片化到一体化、从单向管理到多元互动的三大实践机制。这些机制有效依托技术赋能实现了服务增效，其核心特征在于技术赋能与服务引领的辩证统一以及闭环运行与动态优化。本研究认为，成功的融合并非技术的简单堆砌，而是通过机制创新使技术红利服务于社会工作的专业目标，为同类社区的实践提供了可资借鉴的路径。

Abstract

As smart community development progresses, the effective integration of technological applications with humanistic services has become a critical issue. This study examines Y Community in X City to explore the integration mechanisms of social work services within smart community frameworks. By establishing a closed-loop system of demand identification, resource linkage, and resident participation, Y Community has systematically developed three practical mechanisms: transitioning from passive response to proactive discovery, moving from fragmented approaches to integrated solutions, and evolving from one-way management to multi-stakeholder interaction. These mechanisms effectively leverage technology empowerment to enhance service efficiency, characterized by the dialectical unity of technological empowerment and service leadership, as well as closed-loop operations and dynamic optimization. The research concludes that successful integration is not merely about technical accumulation, but rather about innovating mechanisms to align technological dividends with the professional objectives of social work, providing replicable pathways for similar communities.

关键词

智慧社区 / 社会工作 / 融合机制 / 技术赋能 / 居民参与

Key words

smart community / social work / integration mechanism / technology empowerment / resident participation

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